Canceled orders may be subject to a 20 percent cancellation fee. The item(s), when approved for return, are subject to a 20 percent restocking fee. All stocking products are subject to a 30 Day return policy. You have 30 days to report any damaged or incorrect items, after that period IAG is no longer responsible for returns or exchanges. After that period, IAG is no longer responsible for missing items. You have 14 days to inspect your shipment and contents. USPS orders placed after 10am EST will ship the following business day if the items are in stock RETURNS
Orders placed after 3PM EST may not be processed the same day.
If you have a question regarding an order please contact our sales desk at 41. In other cases, it could add 1-3 days to the delivery time. In some cases, this may speed up delivery time. These products are shipped from manufacturer or distributor warehouses across the country. Some items require drop shipping to complete an order. IAG is not responsible for international customs charges, duties or brokerage fees. Please check with your local customs office before ordering. *International orders are subject to customs charges, duties or fees. You can contact us by Email or call 41 for assistance. You have 30 days to report any damaged or incorrect items, after that period of time IAG is no longer responsible for returns or exchanges. After that period of time, IAG is no longer responsible for missing items.
If a package contents is damaged during shipping please notify the shipping driver and file a claim with the shipper. UPS tracking numbers are automatically generated when a package ships and the number is sent to the email address you provided. USPS shipping times are estimated and not guaranteed. USPS requires signature confirmation on all insured orders over $200.00. All packages include shipping insurance in case they are lost or damaged.
If the items in your order which qualify for 'Free Shipping' total $250 or more, your order ships FREE! Free shipping is only available to the continental United States also referred to as the “lower 48 states”.Īll products sold on the shopping cart are shipped by UPS or USPS.
Oversized packages and freight shipments do not qualify for free shipping. An item that does not ship directly from IIR's warehouse is considered a "special order" item and no returns will be authorized.Simply look for the logo to enjoy free shipping on selected items throughout the store. Any returns received without an RMA# will be charged a restocking fee and any shipping fees associated with the return.
All returns are subject to a 15% restocking fee. Once the item is received it will be inspected and a credit will be issued accordingly. All items must be in brand new and resalable condition. Before shipping your product back please make sure you package it up exactly how you received it and in all of its original packaging. The customer will be responsible for all shipping fees. To receive your return instructions and RMA# please use our online form under Returns and Exchanges! Once you receive your return instructions please ship out the item at your earliest convenience and provide the tracking number to your customer service rep. Any returns for an exchange or refund will be allowed within 30 days from the receipt of your order and must be authorized prior to shipping with an RMA Number (Return Merchandise Authorization).